Terms & Conditions
How can I pay for my order?
We accept Visa, Mastercard, Visa Delta, Switch, cards. All prices quoted on this site are in GBP Sterling, and your credit/debit card will charged in GBP Sterling.
Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. We use the Paypal payment system to safely process credit and debit card transactions utilising industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone on +44 (0) 261 6277. Our customer service lines are open Monday to Friday 9am - 1pm (GMT). All calls are charged at the standard national rate.
Do your prices include VAT?
All prices quoted on this site include UK VAT at 20%.
How do I Build My Own Basket?
If you would like to create your very own personalised Hamper or Gift Basket you can go to our Build Your Own Basket section. First of all you will need to buy an empty basket from the Buy a Basket section. Place your empty basket into the Shopping Basket then begin selecting your own individualised contents from the range available in the Build Your Own Basket menu. You can choose anything you like from Fruits & Cheeses, Preserves & Candies, Dried Fruits & Nuts.
Can I send my order as a gift to someone?
Certainly. During Checkout you can enter a separate delivery address if you would like your order sent to someone other than yourself.
Can I send a personal message with my gift order?
Yes. During Checkout you may type your message in the field provided.
Can I specify a particular delivery date?
Yes. During Checkout you may enter the date you require for delivery in the field provided.
What is your policy on customer satisfaction?
The Zebra Group is committed to customer satisfaction. If you are not satisfied with your order please inform us immediately and we will resolve any issues to your satisfaction. Customers have the right to cancel their order if it has not yet been dispatched. If it has been sent, the customer may pay to have the non-perishable goods returned for a refund. We endeavour to respond to all complaints within 5 working days. Refunds will be given at the discretion of The Zebra Group.
What is your policy on privacy?
For information on our Privacy Policy
What if you don't have all of the items in stock?
All of our items are kept in stock, but may vary slightly according to the seasons, so that we can offer the best quality produce from day to day.
I cannot access the checkout/payment page at all - my computer screen says "Page Not Found" or similar.
The checkout page relies on a session cookie in order to operate. You may be unable to get the page to display or function correctly if your computer won't accept cookies. The easiest option is to try the checkout button on another computer, but if this is not possible you can try to fix this yourself - the following courses of action may help, but you are warned that we are NOT responsible for any difficulties you have with your computer's settings.
1. Delete your Temporary Internet Files.
2. Check that your web browsers security settings allow cookies.
3. Set Internet Explorer to "medium" security settings.
4. Check your firewall settings.
To perform options 1-3, from within Internet Explorer click "options" from the tools menu.